Effective telephone communication
- Good morning, Yasmine speaking (person receiving call)
- Hello, this is Yasmine Alcide from Spike British School. (caller)
- Hello, my name is Yasmine Alcide. I’m calling from Spike British School. (caller)
- Hi, it’s Yasmine from Melbourne. (caller, informal)
- Hi, Yasmine here. (caller, informal)
Saying who you want to speak to
- I’d like to speak to Mr. Jones, please.
- Could I have the Accounting Department, please?
- Could you put me through to Mrs. Weaver, please?
- Could I have extension 234, please?
- Could I speak to someone in the Accounting Department?
- Is Mr. Robinson there, please?
Leaving a message
- Could you give him/her a message?
- Can I leave him/her a message?
- Please ask him/her to call me back. My number is…
- Please ask him/her to ring me back.
- Please ask him/her to get back to me.
Explaining the purpose of your call
- I’m phoning about…
- The reason I’m calling is…
- I need some information about…
- It’s in connection with…
- I’d like to…
- I’m ringing to….
Asking for repetition
- Sorry, I didn’t catch your name / your number…
- Sorry, could you repeat your name / number / etc.
- Sorry, I didn’t hear that.
- Sorry, I didn’t understand/get that.
- Could you spell that?
- Ok, I’ve got that.
- (Ms. Ventura.) I understand.
- I see, thank you.
Saying someone is not available
- I’m sorry, he/she is not available (right now).
- Sorry, he/she’s away for the week.
- Sorry, he/she’s not in.
- I’m afraid he/she’s in a meeting (at the moment).
- He/she’s in Paris. He/she won’t be back until Monday.
- Can I take a message?
- Would you like to leave a message?
- If you give me your number I’ll ask him/her to call you later.
- Shall I ask him/her to call you back?
Offering to help in other ways
- Can anyone else help you?
- Can I help you perhaps?
- Would you like to speak to his/her assistant?